We’ve provided you with this technology so you can:

  • Be creative on your school work
  • Connect with your instructors, peers, friends, and family
  • Organize your school life and your personal life
  • Explore academics, campus, and the world

Student Resources

Please refer to the iPad 101 Canvas course that was developed to introduce you to your iPad. In this course, you will find content on:

  • Navigating and customizing your iPad
  • Taking notes
  • Writing/Drawing/Annotating on a document
  • Taking screen shots
  • Using Teleconference
  • Submitting assignments to Canvas

Get Help

If you need help using your iPad, keyboard, Apple Pencil, or any of the pre-installed School of Dentistry-supported apps, please reach out to our help center:

DENTAL INFORMATICS HELP CENTER
Email: informatics.help@umich.edu
Phone: 3318 (internal) or 734-763-3318
In person: Help Desk

If you are having problems with your Apple ID and/or damage to your equipment, you will need to reach out directly to Apple: getsupport.apple.com.

Your iPad, Apple Pencil, and Smart Keyboard include three years of AppleCare+ coverage for both manufacturer defects and accidental damage. When AppleCare+ is needed to fully replace or extensively repair an item, you will be responsible for a repair or replacement cost ($49 for an iPad, $29 for a pencil or keyboard). AppleCare+ covers two catastrophic breaks over the course of three years.

Digital First – Frequently Asked Questions

Student FAQ

What if my iPad is broken?
AppleCare+ provides two covered incidents per year. In the event of damage, you are encouraged to work directly with AppleCare+ for repairs. Depending on the issues, there may be a cost that you would be responsible for. The maximum fee is $49 for damage to the iPad and $29 for damage to the pencil.

Am I eligible for a device?
If you are a current D1, D2, D3, or DH student, you should have already received your device.

How do I ask for support?
email: informatics.help@umich.edu
Phone: 3318 (internal) or 734-763-3318

Should I still buy a laptop for personal computing use?
You will need to make that decision based upon what you consider your own technology needs. The Apple Pencil and the keyboard add quite a bit of functionality to the iPad, but some activities like using a Remote Desktop may require a traditional operating system and mouse input. UM does provide services for buying personal hardware and software, potentially at a discounted price.

If I decline the iPad, can I get credit towards another device?
No. You either accept the iPad or you don’t.

What if I already have an iPad or other device I prefer to use?
The iPad you receive from the School of Dentistry will have some specific apps for productivity and security. You can use another device if you prefer, though you may encounter some work that was optimized for iPad use.

Can I take the iPad home with me over breaks or on vacation?
Yes. You may use it as you choose as if it were your personal device.

Where can I learn more about my new iPad?
Some resources are linked on this page. Check out the iPad 101 Canvas site.

Who actually owns the devices?
The devices are owned by the School of Dentistry while you are enrolled with the school. You will have the option to purchase the device at a depreciated value when you graduate.

What if I withdraw or transfer from the School of Dentistry?
If you leave before graduating, you may need to return the equipment or pay its depreciated value if you wish to keep it.

Can I customize my device?
For the most part, yes. We will manage these devices with a Mobile Device Management system (Jamf), which will require a strong passcode but will allow you to customize most settings. This system will only be used to add/update a few suggested apps and iPad OS to make sure everyone is on the same version of software.

Are there prohibited uses for my iPad (i.e., Will Netflix be locked out)?
You are encouraged to use the iPad as if it were your own, so nothing from the Apple App store is off limits. You are only asked not to try to jailbreak your iPad or otherwise try to remove the management system that the School of Dentistry has added.

What information is being collected?
The School of Dentistry cannot and will not be tracking usage data on this equipment. Data may be tracked by Wi-Fi networks and internet service providers you use.