Having a common device and toolkit to support your learning and life at the School of Dentistry lets you better connect with your instructors and classmates. This site provides resources to help make the most of the technology.

iPad Package

Apple iPad
10.2 inch Space Gray, 128 GB, Wi-Fi

Smart Keyboard
The keyboard also serves as a screen cover and is easy to attach. It gives you a comfortable, tactile surface that allows you to type on your iPad more like a laptop.

Apple Pencil
The pencil lets your write, draw, and design on your iPad. It connects wirelessly and charges by being plugged into the iPad.

AppleCare+
All devices are covered by a 1-year manufacturer warranty. Additionally, you will receive three years of AppleCare+ for your iPad, Apple Pencil and Smart Keyboard, which includes up to two incidents of accidental damage. Each incident is subject to a service fee of $49 for iPad and $29 for Apple Pencil or Smart Keyboard, plus applicable tax.

Apps
All devices include a variety of apps suggested by both Apple and the School of Dentistry. Click here to see a full list of apps, including the Google Suite, Zoom, and iClicker Reef.

 

Get Help

If you need help using your iPad, keyboard, Apple Pencil, or any of the pre-installed School of Dentistry-supported apps, please reach out to our help center:

DENTAL INFORMATICS HELP CENTER
Email: [email protected]
Phone: 3318 (internal) or 734-763-3318
In person: Help Desk

If you are having problems with your Apple ID and/or damage to your equipment, you will need to reach out directly to Apple: getsupport.apple.com.

Your iPad, Apple Pencil, and Smart Keyboard include three years of AppleCare+ coverage for both manufacturer defects and accidental damage. When AppleCare+ is needed to fully replace or extensively repair an item, you will be responsible for a repair or replacement cost ($49 for an iPad, $29 for a pencil or keyboard). AppleCare+ covers two catastrophic breaks over the course of three years.

Digital First – Frequently Asked Questions

Student FAQ

What if my iPad is broken?
AppleCare+ provides two covered incidents per year. In the event of damage, you are encouraged to work directly with AppleCare+ for repairs. Depending on the issues, there may be a cost that you would be responsible for. The maximum fee is $49 for damage to the iPad and $29 for damage to the pencil.

Am I eligible for a device?
If you are a current D1, D2, D3, or DH student, you should have already received your device.

How do I ask for support?
email: [email protected]
Phone: 3318 (internal) or 734-763-3318

Should I still buy a laptop for personal computing use?
You will need to make that decision based upon what you consider your own technology needs. The Apple Pencil and the keyboard add quite a bit of functionality to the iPad, but some activities like using a Remote Desktop may require a traditional operating system and mouse input. UM does provide services for buying personal hardware and software, potentially at a discounted price.

If I decline the iPad, can I get credit towards another device?
No. You either accept the iPad or you don’t.

What if I already have an iPad or other device I prefer to use?
The iPad you receive from the School of Dentistry will have some specific apps for productivity and security. You can use another device if you prefer, though you may encounter some work that was optimized for iPad use.

Can I take the iPad home with me over breaks or on vacation?
Yes. You may use it as you choose as if it were your personal device.

Where can I learn more about my new iPad?
Some resources are linked on this page. Check out the iPad 101 Canvas site.

Who actually owns the devices?
The devices are owned by the School of Dentistry while you are enrolled with the school. You will have the option to purchase the device at a depreciated value when you graduate.

What if I withdraw or transfer from the School of Dentistry?
If you leave before graduating, you may need to return the equipment or pay its depreciated value if you wish to keep it.

Can I customize my device?
For the most part, yes. We will manage these devices with a Mobile Device Management system (Jamf), which will require a strong passcode but will allow you to customize most settings. This system will only be used to add/update a few suggested apps and iPad OS to make sure everyone is on the same version of software.

Are there prohibited uses for my iPad (i.e., Will Netflix be locked out)?
You are encouraged to use the iPad as if it were your own, so nothing from the Apple App store is off limits. You are only asked not to try to jailbreak your iPad or otherwise try to remove the management system that the School of Dentistry has added.

What information is being collected?
The School of Dentistry cannot and will not be tracking usage data on this equipment. Data may be tracked by Wi-Fi networks and internet service providers you use.

Instructor FAQ

How can faculty and staff benefit from the iPad program?
Faculty and staff will know that all School of Dentistry students have access to the same iPad hardware and software. This can make it easier to design activities for collaboration and learning by using a common toolset.

Will all instructors be receiving iPads?
Currently only instructors who join our Instructor Innovation Program are receiving limited-time loans of iPad equipment kits identical to what the students have received.

Will I be required to change my course to specifically include iPads?
No, any specific use of iPads is left to the discretion of instructors, however Dental Informatics would be happy to assist any instructor wanting to think through integrating them.

What if a student leaves an iPad in my classroom, lab, clinic, or office?
Please drop off the iPad at the Dental Informatics help desk in the basement of the dental building.